Privacy Policy

Last Updated: October 20, 2026

EasyDrive Tours & Rent a Car respects your privacy and is committed to protecting the personal information you share with us through our website, www.edrentacar.com, and our booking and communication channels.

This Privacy Policy explains what information we collect, how we use it, how it is protected, and how you can contact us regarding your personal information.

1. Information We Collect

When you submit a booking request, contact form or inquiry through our website, we may collect the following information:

Full name

Phone number and WhatsApp number

Email address, if provided

Pickup and drop-off locations

Travel dates, times and trip details

Preferred vehicle and rental type

Messages or other information you voluntarily provide

For self-drive car rentals, we may also request identification documents, a valid driving licence, guarantor information and supporting documents when required under our rental policies.

For chauffeur-driven rentals, we may request basic customer identification and trip information as necessary to arrange the service.

Please provide personal documents only through the communication or upload channels we designate for rental verification.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

Responding to inquiries and booking requests

Checking vehicle availability and preparing quotations

Arranging car rentals, airport transfers and travel services

Verifying customer eligibility and rental documentation

Communicating booking details and service updates

Maintaining business and rental records

Protecting our vehicles and helping prevent fraud or misuse

Improving our website and customer service

We do not intentionally collect more information than is reasonably necessary for these purposes.

3. How We Store and Protect Your Information

We take reasonable measures to protect personal information against unauthorized access, loss, misuse or disclosure.

Information submitted through our website may be stored in our website database or other systems used to operate our services. Access should be restricted to authorized personnel who need the information for business purposes.

However, no website, online database or method of electronic transmission can be guaranteed to be completely secure. Customers should avoid sending unnecessary sensitive information through unsecured channels.

4. Sharing of Personal Information

We do not sell customers' personal information.

We may share relevant information only when reasonably necessary to:

Process and manage a booking

Verify rental eligibility or documentation

Operate and maintain our website through hosting or technical service providers

Comply with applicable legal requirements

Protect our business, customers, vehicles or legal rights

Where third-party service providers process information on our behalf, their access should be limited to what is needed for their services, subject to applicable arrangements and laws.

5. WhatsApp and Phone Communication

Customers may contact EasyDrive Tours & Rent a Car by phone or WhatsApp. These communication services are operated by third parties and are subject to their own privacy policies and terms.

Information shared through these platforms may be processed by the relevant service provider. Please review their privacy policies before sharing sensitive information.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to support website functionality, remember preferences, improve performance or understand website usage.

The types of cookies and analytics tools used depend on the website configuration. Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for booking management, rental verification, business records, dispute resolution, security or legal and regulatory requirements.

Retention periods may vary depending on the type of information and the circumstances. When information is no longer required, we will take reasonable steps to securely delete it or anonymize it, where appropriate and technically feasible.

8. Your Privacy Rights

Subject to applicable law, you may request to:

Know what personal information we hold about you

Correct inaccurate or incomplete information

Request deletion of information that we no longer need or are legally required to retain

Ask questions about how your information is used

To make a privacy-related request, contact us using the details provided below. We may need to verify your identity before processing your request.

9. Children's Privacy

Our website and car rental services are not intended to collect personal information from children independently. Rental bookings and document verification must comply with applicable age requirements and our rental policies.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

10. Third-Party Websites

Our website may contain links to third-party websites or services. EasyDrive Tours & Rent a Car does not control the privacy practices of those external websites. We recommend reviewing their privacy policies before sharing personal information with them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features or applicable legal requirements.

Any revised version will be published on this page with an updated revision date. We encourage visitors to review this page periodically.

12. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

Business Name: EasyDrive Tours & Rent a Car

Website: https://www.edrentacar.com

Phone / WhatsApp: +92 317 0047837

Email: info@edrentacar.com

Islamabad Office: Office No. 105, 1st Floor, Madina Arcade, G-13/1, Islamabad, Pakistan.

Lahore Office: 34-H Block, Commercial Zone, DHA Phase 1, Lahore, Pakistan.

We will review privacy-related inquiries and respond as reasonably practicable.

EasyDrive Tours & Rent a Car — Your Trusted Travel Partner in Islamabad & Lahore.